Reception
2 Sept 2026 · Mews
Returning guest, 4 stays this summer. Prefers a harbour-view room on a high floor away from the street after noise feedback in July. Pre-assign room 502 when available and confirm at check-in.
Use cases
Role · Front desk
The desk recognises the guest the house already knows.
Check-in should be recognition, not a hunt through tabs. The desk reads the same person the house already knows, beside the browser tools it already uses.
Problem
More tabs than recognition.
Guest context is scattered across PMS tabs and the other browser tools on the desk. Staff re-ask, or they miss a note, because the shift is switching tabs instead of recognising the person in front of them.
Outcome
The same person at check-in.
Returning guests are recognised, and the desk can personalise check-in and arrival. Less tab-switching. The person in front of them is the person the house already knows.
How Casa fits
Under the stack, beside the desk.
The Master Profile sits under the stack. Guest Lookup reads the resolved guest beside the tools the desk already uses. Not a CRM, a PMS, or a messaging product. No rip-and-replace.
Guest Lookup
remember every guest
Clear
jes
SearchAll 6 matches
Chat
Jesse James
Summary
Jesse James is a returning guest with 7 completed stays. They have 14 nights on record and 2509.00 GBP in lifetime spend. 2 notes on file.
14
Total nights
2,509.00 GBP
Lifetime value
Contact
jesse.james@cowboy.com
Copy+34600111222
CopyHousekeeping
2 Sept 2026 · Mews
Takes a flat white with oat milk every morning, no sugar. Please leave two extra pillows and a spare blanket in the room before arrival.
Confirmed
Square (Bookings)
31 Jul 2026 to 31 Jul 2026
ChannelDirect
Amount50 GBP
Confirmed
Mews
30 Jul 2026 to 1 Aug 2026
Rate planAutumn Big
Amount390 GBP
Confirmed
Mews
26 Jul 2026 to 28 Jul 2026
Rate planNo-Flex
Amount390 GBP
Completed
Apaleo
23 Jul 2026 to 26 Jul 2026
ChannelDirect
Rate planNon Refundable
Amount479 GBP
Confirmed
Mews
15 Jul 2026 to 17 Jul 2026
Rate planWalking package Half Board 4D
Great location, a little noisy
Second visit this month and still a lovely hotel. Breakfast was excellent and check-in was quick. The only downside was street noise late on Saturday night, so a room on a higher floor would have been better.
A perfect stay at The Port
Superb from start to finish. The room was spotless, the bed was very comfortable and the view over the harbour was stunning. Staff remembered my name and my coffee order by day two. Will be back.
An example of the Guest Lookup overlay, beside the browser tools the desk already uses. The guest is illustrative, not a customer.
- Search by name, email, phone, or a confirmation. All 6 matches is the list. It does not silently guess. Clear resets the lookup.
- Tabs: Overview, Notes, Reservations, Reviews, and Chat. Chat is labelled on the panel and left empty here.
- It works in Chrome beside allow-listed browser tools. A pilot may load it unpacked, or use an unlisted listing. There is no public listing to send the team to.
- You decide what Casa Layer can do in each system, and you can revoke it. Every connection live today reads only. It is not a PMS screen.
See it against the desk you already run.
Book a 20-minute demo