Terms of service

1. Definitions

In these terms:

• "Casa Layer" means Casa Layer Ltd, a company registered in England and Wales.
• "Client" means the hotel, hotel group, or other entity that has agreed to use the Service under a separate commercial agreement.
• "Service" means the guest identity resolution platform and associated services provided by Casa Layer.
• "Agreement" means the commercial agreement between Casa Layer and the Client, together with these terms.

2. Service description

Casa Layer provides a guest identity resolution service that connects to a hotel's existing property management, point of sale, and booking systems and resolves disparate records into a single guest profile. The specific scope of connection, functionality, and support is defined in the commercial agreement between the parties.

Casa Layer is at an early stage. The Service is provided as described at the time of the Agreement and may be updated, extended, or modified over time. Material changes that affect the Client's use of the Service will be communicated in advance.

3. Access and accounts

Access to the Service is granted to the Client and authorised users of the Client only. The Client is responsible for maintaining the confidentiality of any credentials and for all activity that occurs under its account.

The Client must notify Casa Layer immediately of any unauthorised access or security breach affecting the Service or the data held within it.

4. Acceptable use

The Client may not:

• Use the Service in any manner that violates applicable law, including data protection law.
• Attempt to gain unauthorised access to any part of the Service or its underlying systems.
• Resell, sublicense, or otherwise make the Service available to third parties without Casa Layer's prior written consent.
• Use the Service to process data outside the scope agreed in the commercial agreement.

5. Payment

Fees for the Service are agreed on a per-client basis and documented in the commercial agreement. At this stage, Casa Layer does not publish standard pricing tiers. Payment terms, invoicing, and any applicable taxes will be set out in the commercial agreement.

6. Data processing

The parties will enter into a separate data processing agreement (DPA) governing the processing of personal data by Casa Layer on behalf of the Client. The DPA is available on request and forms part of the Agreement once signed.

The Client is the data controller for hotel guest personal data. Casa Layer acts as data processor. The DPA sets out the subject matter, duration, nature, and purpose of the processing, the type of personal data, and the categories of data subjects.

7. Intellectual property

Casa Layer retains all intellectual property rights in the Service, including the identity resolution engine, matching algorithms, and platform software.

The Client retains all rights in its own data, including the resolved guest profiles generated by the Service. Casa Layer accesses the Client’s source systems only within the scope the Client configures, under credentials the Client issues and may revoke at any time, and acts on those systems only on the Client’s instruction. The Client’s source systems remain its own record, and this agreement transfers no rights in them.

On termination, Casa Layer will delete all Client personal data, and all copies of it, from its systems within 30 days. Where the Client instructs Casa Layer to return data rather than delete it, the parties will agree the scope, format and timing in writing.

8. Warranties and disclaimers

Casa Layer warrants that it will provide the Service with reasonable skill and care and in accordance with the specification set out in the commercial agreement.

The Service is provided for the purposes described in the Agreement. Casa Layer does not warrant that the Service will be uninterrupted or error-free, or that identity resolution will achieve any particular accuracy rate. The identity resolution process is probabilistic and confidence-weighted; no guarantee of perfect matching is made.

9. Limitation of liability

To the extent permitted by law, Casa Layer's total liability to the Client under or in connection with the Agreement shall not exceed the fees paid by the Client in the 12 months preceding the event giving rise to the claim.

Neither party shall be liable for indirect, incidental, or consequential losses, including loss of profit, loss of revenue, or loss of data, except where such limitation is not permitted by law or the loss results from a breach of the DPA.

10. Termination

Either party may terminate the Agreement on written notice in accordance with the notice period set out in the commercial agreement.

Either party may terminate immediately on written notice if the other party materially breaches the Agreement and, where such breach is capable of remedy, fails to remedy it within 30 days of written notice requiring it to do so.

On termination, all outstanding fees become immediately payable, and Casa Layer will provide the data export described in clause 7.

11. Governing law

These terms and the Agreement are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

12. Dispute resolution

The parties will attempt to resolve any dispute arising under the Agreement in good faith through direct negotiation. If a dispute cannot be resolved within 30 days of written notice from one party to the other, either party may refer the matter to the courts of England and Wales.