Use cases
The same guest, recognised where staff work.
One Master Profile under the stack your hotel already runs.
Role-based use cases
IT / CTO
Stop wiring guest identity system to system.
Desk tools, the CRM and a guest app read the same guest.
Operations Director
Recognition at every outlet, from one record.
The desk, the bar and the spa already know who just walked in.
Front desk
The desk recognises the guest the house already knows.
At check-in, the desk reads the guest the house already knows.
General Manager
The house remembers the same guest.
At check-in, a returning guest is not a stranger.
Commercial Director
Commercial teams acting on one profile.
Loyalty and the CRM read the same guest, not a second list.
System-based use cases
PMS
The PMS stays. Recognition sits under the stack.
Check-in stays in the PMS, while the bar and the spa still know the guest.
AI agents
Agents that read the same Master Profile.
An agent at the desk and one in commercial read the same guest.
Upsell
The offer reaches the right person, with the context.
A spa guest can be offered a room, with consent and history attached.
Book a 20-minute demo, or open Integrations.
The directory names every connection. The demo maps the Master Profile to the stack you already run.